Part of the ReachOut system

Returning Customer Recognition

Know the moment a past customer comes back.

Welcome a past buyer back the moment they return, with what they bought before already in front of you.

Who it's for: Businesses with years of past customers.

Needs: Website Visitor Intelligence and your past customer list

The output

What you'll receive

Alerts when past customers return.
Their purchase history beside today's visit.
Welcome-back emails drafted for you.
EXAMPLE

ReachOut alert · 10:42

A past customer is back on your site

Who

J. Whitfield

Customer since 2019 · 3 purchases. Recognised when they clicked your September newsletter.

Bought before

Patek Philippe Calatrava, 1962 · March 2023
Leather strap and service · June 2021

Looking at today

Jaeger-LeCoultre Reverso, 1968 · viewed 3 times
Servicing and repairs page

Welcome-back email · drafted for your approval

Good to see you again

Dear J., it has been a while since your Calatrava. I noticed the Jaeger-LeCoultre Reverso caught your eye; it came in last week and is in lovely condition. Happy to send more photographs, or to book your Calatrava in for its service while you are here.

Approve and sendEdit first

What it does for you

Your past customers are your warmest buyers. When one comes back, you know at once, with what they bought before beside what they are looking at today, and a welcome-back email in their style ready for your approval. We load your customer list once. Past customers are recognised when they identify themselves, through the chatbot, a form or a click on one of your emails, and from then on by their visits.

Three steps

How it works

1

You share your customer list. A spreadsheet export is enough.

2

Past customers are matched as they come back and identify themselves.

3

You get an alert, with a welcome-back email ready to approve.

What we need from you

Your past customer list.

Works with

A spreadsheet. If you have a CRM, we can connect to it by API, but you don't need one.

Price

On request

Next step

Welcome a past buyer back the moment they return, with what they bought before already in front of you.

Register your interest

Leave your email and we will tell you when Returning Customer Recognition is ready.

Questions first? Robin can help.