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Part of the ReachOut system

After-Sale Care and Referrals

Keep buyers close after the sale.

Turn one purchase into a lasting relationship, and happy buyers into introductions.

Who it's for: Businesses selling things that are serviced, collected or bought again.

Needs: Website Visitor Intelligence, Automated Email Outreach and your sales list

The output

What you'll receive

Care emails drafted for you.
Review and referral requests timed to engagement.
A report of who came back and who referred.
EXAMPLE

One year since purchase · drafted for your approval

To: A customer who bought in October 2025

A year with your Calatrava

Good morning,

It is a year since your Patek Philippe Calatrava came home with you, and we hope you have enjoyed wearing it.

A gentle reminder: a manual-wind watch of this age benefits from a check every few years. If you would like, we can look it over and polish the case at the same time.

PHOTO

Service check · Patek Philippe Calatrava ref. 3445

Movement check, water-resistance test, case polish

From £350
Approve and sendEdit first

What it does for you

Turn one sale into the next, and happy buyers into introductions. After a purchase, buyers get the care that brings them back: servicing reminders, care tips and a note on the anniversary of their purchase. When a customer is at their most engaged, they are asked for a review or an introduction, rather than on a fixed timer.

Three steps

How it works

1

A purchase is recorded from your sales list.

2

Care emails go out at the right moments: servicing, tips, the anniversary.

3

When a customer is at their most engaged, a review or introduction request is drafted for your approval.

What we need from you

Your sales list, and your approval of each email or of the approach.

Works with

A spreadsheet of sales. A CRM can be connected by API, but you don't need one.

Price

On request

Next step

Turn one purchase into a lasting relationship, and happy buyers into introductions.

Register your interest

Leave your email and we will tell you when After-Sale Care and Referrals is ready.

Questions first? Robin can help.